Just click on a Frequently Asked Question below to find out the answer.

If you can't find your answer, please contact us

  • TOP BETA TRIAL SUPPORT QUESTIONS {and their solutions!}

    I have tried my username/password a few times and it is not working?
    We have found that if you cut & paste the username or password, it tends to add an additional 'space' character to the end.

    Try typing your username and password directly into the log in boxes as opposed to cut & paste.
    Are there any Jobs available at Stripe?
    Stripe is currently fully staffed.
    We have no immediate need for any Programmers, DJs, On Air Personalities, etc.

    When we hire again, we will post all available positions on this web site.

    Please DO NOT send unsolicited CV & Resumes.
    The Stripe Web Radio just shows "Member stream has expired"
    This message will appear for one of two reasons. If you are participating in the Beta Trial, contact stripe.support@stripe.com as this is an error we can fix quite quickly.

    If you are NOT part of the Beta Trial, please understand that Stripe is not 100% open to the general public. Stripe is conducting Invite Only Beta Testing in partnership with www.yooster.com.
    Stripe will be having a commercial launch in a matter of weeks!
    If you would like to be notified, please ensure your Profile is set for receiving email and/or SMS notifications.
    I'm part of the Beta Trial, I have signed up, now what? Nothing is happening.
    If you are part of the Beta Trial, there is a couple of things you can check.
    When you log in successfully, you will see your username in the top right corner of the web page (HELLO {username})
    Once you have successfully logged in, you can select - LAUNCH RADIO. This will open a new window.
    Ensure you don't have any Pop Up Blockers enabled.
    Select either High or Low Bandwidth (recommend High if you have Broadband)
    Use the arrows to select the station and hit play.

    Please try the above.
    If you experience any other issue do not hesitate to contact us again.
    How do use the Stripe Web Radio? I'm clicking and nothing is happening.
    This version of The Stripe Web Radio is about to be replaced, and is acting up a bit.
    In this version, we find that using the arrow keys to select your station, then selecting play has the best results.

    Other things to check is if you can see a number above the play button (BUFFER: %), it should be around 95-100%.
    I'm not hearing any sound from the Stripe Web Radio.
    If you are a taking part in the Beta Trial, there is a few things to check.
    Your SoundCard:
    Is there any sounds coming from your PC?
    If you listen to an mp3 can you hear anything?
    Your Browser Settings:
    If you go to this site: http://www.youtube.com/watch?v=Yu_moia-oVI
    can you hear the audio?
    iPhone & Stripe
    Stripe is currently not supported on iPhone, and we can't make any specific response regarding future support of that handset.

    The iPhone 3G was only made available to Australian consumers on 11 July 2008, and developers have had extremely limited access to development resources.

    I'm sorry that it's probably not the answer you were looking for: but we hope that as an early tester, you have the opportunity to experience Stripe on another 3G handset!
    How can I get Stripe on my 3G mobile?
    Getting Stripe up and running on your phone is a snap.
    Simply surf to m.stripe.com on your 3G phone.
    Use the same login details as the web site.
    (Make sure you select some favorite stations on the web site first!)

    Enjoy Stripe.
    It says "downloading, please wait..."
    This indicates that you need to update your version of Flash. It's very easy to do (and recommended for your security).
    So, to check that you are running "Version 9.0.124", go to this site in your web browser:

    http://stripe.com/resource/js/swfobject/2-0/

    and see what it reports. If it doesn't report back 9.0.124 (or 9,0,124,0), then you can upgrade to the latest version at: http://www.adobe.com/go/getflashplayer

    Close all Stripe.com browser windows and away you go!

    Enjoy stripe.com
    Adding to favorites on the Stripe Web Radio doesn't work.
    This version of The Stripe Web Radio is about to be replaced, and is acting up a bit.
    In this version, we find that using the arrow keys to select your station, then selecting play has the best results.

    The best way to add stations to your favorites list is via the What's On Page.
    The on your Profile page you can reorder them to your liking!
    Buffering or general player intermittent faults - Technical
    We're sorry you've had a bad experience! The Stripe radio can normally be listened to for very, very long periods of time without fault.

    Usually, a buffering error is due to your internet connection dropping. However, it can also be caused by your web browser doing other activities which are interrupting the Stripe Radio, which is written in Flash.

    So, I would suggest doing a quick "vulnerability scan" just to make sure there's no "nasties" causing a problem.

    I guess you run either Windows XP or Windows Vista? If you do, go to the following address in your web browser: http://housecall.trendmicro.com/

    And perform a free scan. Stripe doesn't make, or strictly endorse, this service, but it can be good to help eliminate issues such as viruses, malware and other "gremlins".

    Hopefully this scan comes back all clear. If it finds something, it should walk you through some simple steps to fix/eliminate the nasties.
    Are Stripe looking for new Content or Programming ideas?
    Although always curious, we are not on the look-out at this time.

    Stripe is currently in Beta Trial testing and as such, are extremely busy.
    In addition we already have a Station roll-out plan which will take us to 40 Stations in the next few months.
    Does Stripe need any Studio Equipment or gear in any shape, way or form?
    No, thankyou. Stripe currently has all the technology, equipment, software and hardware that we need.

    Stripe cannot reply to unsolicited sales queries.

  • GENERAL ENQUIRIES

    Is Stripe compatible with my iPod?
    No!
    Stripe is compatible with your iPod jack in your car (with the right connection into your mobile) - but that's it!

    An iPod can only play you the songs that you've told it to play you whereas Stripe will surprise you time and time again with great and tailor made content true to the station you're listening to - every time!

    Stripe is not a download service. It's live radio to your 3G phone or broadband-connected PC.
    Can I pause Stripe?
    No. Stripe is Live radio 24/7 - just delivered in a 21st century way. Just like you can't pause your AM or FM radio, you can't pause Stripe. The music is so good so why would you want to anyway?!!??
    Can I stream via Wifi on my mobile instead of 3G?
    Yes you can!

    Generally you will need only to change the streaming server on your media player to accept streams from WiFi instead of 3G. It would be a change of your 'Access Point' on the music player on your mobile.
    What if I sell my mobile phone and want to transfer my Stripe service to my new mobile phone?
    Stripe is registered to YOU not your mobile phone. If you do change mobile phones OR you receive a new mobile number, please update your Profile on stripe.com so that we can ensure you the best service possible.
    What if I want Stripe in more than one place, like my mobile and at work?
    There is nothing stopping a Registered Member from listening to Stripe in a hundred different locations.

    Just remember that you are limited to one active login at a time.

    That means on a PC or on a mobile, just not both at once.
    This is just another Internet radio station, isn't it?
    No!

    Stripe is real radio, built by our professional radio team, and programmed for your enjoyment. Most "Internet radio" is simply a playlist of files on a server, being sent to you in a loop. Stripe is your quality alternative, broadcast 24x7, and the radio team adapt the programming to suit listener tastes.

    Internet radio does not give you the depth of choice, the superior sound quality or Australian content that you enjoy with STRIPE.

    Internet radio can be hit and miss and is sometimes produced on a very small budget. In addition, the quality can drop out or be of a lower quality. Stripe spends lots of time and effort into the selection of every song, every element and every bit of content you hear on Stripe.

    In addition, our techies have been working around the clock to provide the best quality streams in the world - try plugging Stripe into your home hi-Fi and you'll see what we mean!
    Can I listen to Stripe in the car?
    You can listen to Stripe anywhere you can get 3G data connections.

    In the car, through a tunnel, as long as you have some 3G connection, anywhere in Australia, you will have access to Stripe.
    Is this like normal radio?
    Let's say yes and no! Yes!

    Stripe is Live radio, just like AM and FM. We broadcast 24/7 on every one of our stations and what you are hearing is live, produced content.

    No! Stripe is like AM or FM radio without the clutter - IE. NO ADS!!! None of the distractions. Each of the stations are true to their format 24/7.
    Can I listen to more then one station?
    YES! As a registered member you have access to ALL our stations! Please, listen to them all!

    Please let Stripe know your favorites! You can use or FEEDBACK form under the My Stripe section!
    Can I advertise on your site?
    Please send any business queries via CONTACT US. Please select Business Enquiry as the category.
    Can I listen to STRIPE on two computers, or on a computer AND my mobile?
    As a registered member you can access STRIPE from ANY computer with a broadband connection AND any 3G mobile phone with a data plan in Australia.

    Your membership allows for ONE connection at a time. You can only be logged in to STRIPE once. If you go from listening to STRIPE on a PC, then you log on to STRIPE on your mobile, you will be logged out of STRIPE on your PC.
    Can I share my STRIPE log-in details?
    No. Your subscription to STRIPE allows you, the Registered Member, a single log-in, which can be used on any PC or any mobile connected to a 3G network in Australia. Remember, you can only have one active log-in at a time.
    Can I listen to STRIPE for as long as I want?
    Yes. As a registered member, you can listen to STRIPE whenever, wherever you want, for as long as you want!

    STRIPE places no limitations on your access as long as your subscription is active..

    Internet: 24/7 access to ALL of the STRIPE stations. Unlimited listening.
    3G Mobile: Access is may be determined by the data plan you have with your mobile service provider.
    Is Stripe supported on all 3G networks in Australia?
    Stripe has been tested on all 3G networks in Australia, and we can confirm at this stage that is supported on Telstra, 3 (Hutchison) and Vodafone, Optus and Virgin.

  • TROUBLESHOOTING

    I see the player but no sound is coming out.
    1st thing to check is if ANY sound is coming out of your PC. Can you play and hear an MP3 that is played from your hard drive? If you cannot, then please fix this issue and try STRIPE again.

    Next thing you can try is a youtube video. Can you see and hear one? Our technologies are similar, so if you can see and hear a youtube video, you should be able to hear STRIPE.

    Are you trying to access STRIPE from a corporate network? Some IT Departments may have made changes to our PC. Open iTUNES or Microsoft Media Player. Go to File -->Open URL --> and paste this URL: http://sis.au.stripe.com:8000/hitlauncherhigh.aac. If you still cannot hear anything, chances are your IT Department has something blocked.
    Okay, it still isn't working.
    1. Disable all pop-up blockers (the Google toolbar, Norton Internet Security) at the moment you attempt to launch SRTIPE Internet Radio.
    2. Upgrade Windows Media Player to the latest version available.
    3. If you are using Real Networks- Real Player, disable it for the duration of your listening.

    All of these things can potentially interfere with STRIPE Internet Radio.

  • ABOUT STRIPE

    What is Stripe ?
    Stripe is a service offering over 20 channels of radio featuring digital-quality music, sports, news and entertainment programming when and where you want it. We use the Australian 3G network to broadcast over 20 channels of digital radio to listeners throughout Australia.
    Stripe delivers the best 100% commercial-free music in virtually every genre. Download our station guide. (Requires Adobe Acrobat)
    How is your programming different from regular radio?
    The biggest difference is that Stripe has 100% commercial-free music channels. What this means for you is that we offer you music the way it should be and the way the artist intended it: without a single commercial interruption.

    Our music programming also has a breadth and depth of programming basically unavailable on regular radio. We play the songs that you know and love, and many songs that we know you'll love when you hear them for the first time.

    We also have loads of original programming. We host hundreds of exclusive live interviews and performances you won't hear anywhere else and produce many interesting and engaging live talk shows in our national broadcast studios.
    Can I listen to Stripe on my mobile phone?
    Yes you can, as long as you answer yes to the following questions:
    Is your mobile phone 3G compatible?
    Do you have Internet access on your 3G phone?
    Do you have a suitable Data Plan?
    Have you registered your membership with Stripe?

  • PRODUCTS & SERVICES

    Why does Stripe sound so good?
    Stripe uses advanced audio processing and encoding technologies to make your favourite music sound great. We take care to ensure that you get a fantastic-sounding experience on your mobile experience, and an even more satisfying sound on your broadband-connected PC.

    Hint: try Stripe on broadband, connected to your home theatre system!
    What countries is Stripe service available in?
    Stripe is currently available via 3G in Autralia only. As a Registered Member, you can listen via the Stripe Radio, anywhere in the world with an internet connection.
    How can I find out more information about the Service Terms & Conditions?
    Read our Service Terms & Conditions.
    Does Stripe provide a traffic navigation service?
    This service is currently not available.

    Please keep checking Stripe.com for updates on new stations and additional features that are released from time to time.
    My mobile phone is broken, why I'm still being charged for service?
    Stripe has no way of knowing if your mobile is operational or not.

    If you are having technical problems with your hardware, please contact the manufacturer or consult your Owner's Manual or contact your mobile phone service provider.

    Don't forget that your Stripe subscription also allows you access to our great programming from any PC!
    Can I pay my (Stripe ) bill or manage my account information online?
    You can pay your bill and manage your account online by visiting the manage account section of our site or directly via your account on PayPal
    I want to listen to Stripe online. How do I access the online Stripe Radio?
    Click the "Player" icon in the top right corner of any page on Stripe.com. If prompted, enter your Stripe Account Username and Password to access the Stripe Radio. If you have forgotten your Stripe Account Password, click on "Forgot Password" to have your password sent to the e-mail address we have on file for your account.
    Why has Stripe lost its signal?
    Stripe is broadcast via the Australian 3G network.
    If Stripe has lost it signal, that means your mobile phone has lost it's signal!
    Check your mobile signal strength.
    Can I block channels that I don't want?
    We recommend that you use the FAVOURITES section of My Stripe to customise your experience.
    I want to listen in my home or office over my mobile. How do I get the best signal?
    As Stripe is broadcast via the Australian 3G network, check your signal strength. 2 or more 'bars' of 3G signal reception should be suitable.
    Alternately, if you are at your office in front of your PC, tune into the STRIPE player available on the web site.
    How do I activate my Stripe account?
    It is as simple as Registering on Stripe.com.
    You will receive an email to verify your details.
    Simply click on the link provided in the email.
    We ask only a few more questions, then you are verified and activated!

    Congratulations!!
    How do I know if my phone is Stripe-Ready?
    Stripe-Ready mobile phones are mobile phones that have 3G capabilities and a suitable data plan.
    A Stripe-Ready mobile phone may require a separate 'data plan' from your mobile phone service provider.

    Please contact your mobile service provider for more information.
    What equipment do I need to get Stripe ?
    There are many ways to get Stripe .

    You can get Stripe on any 3G enabled mobile phone in Australia.

    Stripe is also available for Registered Members via any PC connected to the Internet.

  • DATA PLANS

    What is a Data Plan?
    Different mobile phone service providers offer different data connection plans.
    These plans may be 'inclusive' of data or they may have separate data packages for voice and data.
    Service providers that include data service with your voice service may not have extra charges and just count the connection time against your service plan minutes.
    You may need your mobile service provider to unlock or enable data services on your mobile phone in order to use the mobile phone to reach the Internet.

    Please contact your mobile service provider for more information.
    Does my subscription to Stripe include my data usage?
    No.

    Your subscription to Stripe allows access to the Stripe services and nothing more.
    Your data usage charges are set by your mobile service provider.

    Please contact your mobile service provider for any more information.
    How long should my data plan last?
    It depends on what data plan you are on, how much you use the Internet and email on your mobile phone, and a host of other factors.

    As a guide, the Stripe service streams at 48 kbps or the equivalent to 25 MB per hour.
    If you have a 5 GB monthly data allowance and only listen to Stripe , you have over 200 hours of pure listening pleasure per month or 6 hours per day!
    Can I find out how much data I have used so far this month?
    Stripe does not have the ability to track this information as data is used for other things on your mobile phone besides just STRIPE.
    Internet, emails and MMS are just some of the examples of applications that use data on a mobile phone.

    As a guide, Stripe streams at 48 kbps or the equivalent of 25 MB per hour.
    General points about Data Plans
    Stripe has nothing to do with the relationship between you and your mobile service provider.
    Stripe is simply a service that can be accessed and has been optimised for 3G networks.
    Stripe in no way can influence the rates that mobile service providers charge for data usage.
    Stripe streams at ~48kbs which is roughly equal to 25 MB per hour.

  • PROGRAMMING

    How long does Stripe's playlist last?
    Stripe isn't a continuous loop of music. Stripe programmed radio and plays 24/7 like your favourite AM or FM radio station.
    Can I make a request for my favorite song/artist/genre?
    Yes!

    All requests are welcomed and encouraged!
    Stripe will try their best to get your song/artist/genre to air, but we make no promises.
    Please use the REQUEST form to let us know WHAT YOU WANT TO LISTEN TO!!!!

    You can find it under My Stripe .
    Where can I get a printable list of all the Stripe stations?
    Please visit our What's On area on the main menu and you will see a link for the PDF format Station Guide.
    How do I request a song?
    Easy. Head to My Stripe and you'll find a link for Requests. Simply enter the artist and song you wish to hear, and which station you'd like to hear it on.
    We can't promise that each and every request will make it on the air, but we aim to do our best.
    Stripe is about what you want on radio.

  • ONLINE PLAYER

    Can I just subscribe to Stripe without a mobile phone?
    Yes. Stripe is available over both the Internet AND the Australian 3G network!
    Can I get multiple log-ins for online listening?
    If you're a Stripe subscriber, you are eligible for one log-in only.

    This log-in can be used on your mobile OR the Internet, just not both at the same time.
    Is the content you are streaming on the Internet the same as what I will hear through my mobile?
    All of our Australian based 100% commercial-free music stations are available online and are the same as what STRIPE listeners hear via their mobile phones.

    See our full STRIPE STATION GUIDE - Requires Adobe Acrobat.
    Why does the station I'm listening to keep closing down?
    This is most likely because of network traffic.

    If this problem continues or occurs frequently at certain times, please your mobile network service providers.
    Why does the station I'm listening to keep re-buffering?
    Re-buffering is something that is experienced with all live internet streaming. Most often, the reasons for this are because of your Internet connection speed (56K or lower) or because of excess Internet traffic. You can try waiting a few minutes or accessing the station later when there might not be as much traffic.
    Why does the Stripe Radio reload every time I touch a button or change a channel?
    Due to the way our media player operates, it is necessary for the player to communicate with the server every time you change what channel you are listening to.
    Why don't I see a song title or artist name in the Stripe Radio?
    Song title and artist name data is married with the stream of music by Stripe. When this data arrives at your PC, it is displayed using an ActiveX control. However, because all Macintosh browsers and PC browsers other than Internet Explorer do not provide ActiveX support for the Windows Media Player, that information cannot be displayed when those browsers are utilized.
    What is the recommended hardware and software for using the Stripe Radio?
    PC - Windows 2000, Windows XP, Windows Vista or higher
    Mac - OS 9.0 or higher, including Mac OS X
    Connection Speed - ISDN or higher.
    Browser - Safari 1.0 or higher, Netscape 7, Firefox 1.5 or higher, and Internet Explorer 6.0 or higher, AOL version 5.0 or higher
    Flash - version 9.0 or higher.

  • TECHNICAL SUPPORT

    Does the Stripe website use cookies?
    Stripe does use cookies in certain sections of the site where it helps specific applications on our site function properly.

    If you have deactivated cookies for your web browser, you will need to reconfigure your system to accept them if you wish to fully experience our entire website.

    For information concerning privacy, please read our Privacy Policy.
    Does your site require Macromedia Flash?
    Flash is not required for using our website, but we do suggest that you download it to enhance your overall viewing experience on Stripe.com.
    Flash IS necessary for the Stripe Radio.
    What are the hardware and software requirements for the media player?
    To listen to our stations online, we recommend a high bandwidth internet connection (T1, DSL or ISDN line, or a cable modem)
    What are the basic hardware and software requirements for using the Stripe website?
    For the best experience, we recommend:

    PC – Windows 2000, XP and above.
    Mac – OS 9.0 or higher.
    Connection Speed – ISDN or higher.
    Browser – Internet Explorer 6.0 or higher, Firefox 1.5 or higher, Safari 1.0 or higher, and Netscape 8 or higher.
    Flash – version 9.0 or higher. For the best experience, please download the latest version.
    My battery on my mobile doesn't last as long when I am listening to Stripe.
    You will notice that your mobile battery charge will be used up quicker but this would be true if your were using any other application on your mobile.

  • FREE TRIAL

    When will Stripe be released to the general public?
    Stripe is currently undergoing BETA TESTING. That means we are VERY close to unleashing STRIPE onto an unsuspecting nation! Keep visiting Stripe.comfor more updates.
    How long does the Free Trial period last?
    The Free Trial is scheduled to end around the end of August 2008. If you are a registered member and are taking advantage of the Free Trial, you will be notified via email and/or SMS.